Wednesday, January 9, 2008

kindness in project communications management

I was surprised to find that some colleagues were resistant to the use of the term "kindness" as a value along with truthfulness, clarity, completeness and others for communication in project management. Kindness is having the intention to benefit others, to be helpful and gentle. Kindness sets the stage for trust and openness which lead to more effective communications. Think about it, isn't it easier to communicate with people who are kind?

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