Just about everyone agrees that post project reviews are great. But not everyone actually does them. Of those that do, some are successful some are not.
How do we analyze our performance so that it is not threatening to the participants while it candidly addresses all issues? We can of course focus on the positive; use Appreciative Inquiry (AI). There has been lots of success using the positive approach. The AI advocates say "instead of focusing your energy on fixing the 0.0001% that's wrong, AI foicuses on how to create more of what's already working." But, what if it's the 10% that's wrong? What if what's wrong is costing the organization dearly and creating conflict? Sometimes we need to focus in on the problems and defects. Then we can drill down into these negatives and find the causes so we can root them out. AI will lead to a process that includes the analysis of problems and their causes as a part of continuous improvement.
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